Contact us with your questions
Frequently Asked Questions
- How can I get copies if I live outside the UK or Republic of Ireland?
- We are sorry, but at the moment we cannot send copies outside the UK and R.O.I.
- How can I get back copies?
- To order back copies, please contact our Customer Care Team by one of the methods above. Please note that it can take up to 28 days to deliver your back copies from receiving your request.
- Why can't I get through on the telephone number given?
- We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Care Team.
- I cannot find copies in the shops – what do I do?
- You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Care Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts!
- How do I cancel my subscription?
- You can cancel at any time giving 28 days notice - please contact our Customer Care Team via telephone, fax, post or email. If you email the team, please include your name and subscription reference in the subject line.
- How do I return something?
- If you decide for whatever reason not to keep a received issue, you must send it back unopened within 7 days following the receipt of your despatch to the following address:
Hachette Partworks
FREEPOST NEA9013
Jarrow
NE32 3BR
If you have a subscription, please include your subscription number with your parcel. A parcel kept more than 7 days means acceptance and the invoice should be paid promptly.
- Why have I received the wrong issue/s?
- We will replace all your issues with the correct copies. In order for us to arrange for a replacement, send back the wrong issue(s) and contact our Customer Care Team via the Customer Care hotline or email. If you email the team, please include your name and subscription reference in the subject line.
- What should I do if I receive a damaged issue?
- We replace any damaged issue free of charge. Just send us back your damaged issue and contact our Customer Care Team. It might be also a good idea to mention the problem to Royal Mail.
- Can I get the free subscription gifts without subscribing?
- No, sorry, but if you’d like to subscribe you can do so via our 'subscribe' page. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.
- Have you received my subscription request - I have not had confirmation?
- Within seven days of receiving your request to subscribe, you will receive a confirmation welcome letter. This contains your order reference number and details of your subscription. If you haven't received a welcome letter after three weeks, then please contact our Customer Care Team. If you email the team, please include your name in the subject line. If you have subscribed online, you will receive a confirmation email followed by your welcome letter, both will be sent within 24 working hours of placing your order. If you do not receive this email, please contact our customer care team since there may have been a problem receiving your order, or an error with the email address used on your order form.
- What are the Payment methods?
- Direct Debit, Switch, Maestro, Visa, Delta or Mastercard.
- When will I receive my superb free gifts?
- For subscribers starting with issues 2, 3 or 4, with your first delivery you will receive 2 issues (1 FREE) with your FREE Takeaway Coffee Mug plus your FREE Marvel Covers Vintage Print. For subscribers starting at issue 1, please note that you will receive issue 1 with your first delivery and with your 2nd delivery you will receive 2 issues (1 FREE) and the above gifts.
If you choose to pay by Direct Debit or Debit / Credit Card, you will receive your FREE Mightiest Heroes Tin Coasters with your 2nd delivery (or with your 3rd delivery for subscribers starting with issue 1).
With your 3rd delivery, you will receive your FREE Wolverine Wrist Watch. For customers starting with issue 1, this will be delivered with your 4th delivery.
With your 4th delivery, you will receive your FREE Metal Bookends. For customers starting with Issue 1, this will be with your 5th delivery.
- How much does it cost to subscribe?
- Full details about subscription, including subscription gifts, are given on The Collection page of this website.
By Telephone
Call the Marvel's Mightiest Heroes Graphic Novel Collection hotline on 0333 300 1510 (local rates apply).
From the Republic of Ireland call 0333 300 1511 (local rates apply).
From South Africa call 011 265 4309.
From Australia call (03) 9872 4000.
By Post
UK & ROI
Write to our Customer Care Centre at:
Hachette Partworks Ltd
Marvels Mightiest Heroes
FREEPOST NEA9013
Jarrow
NE32 3BR
South Africa
Write to our Customer Care Centre at:
Hachette Partworks
Private Bag 10
Centurion, 0046
Australia
Write to our Customer Care Centre at:
Bissett Magazine Services
PO Box 3460
Nunawading, Vic 3131
By Email
